Mastering Your Risk

Workshop Overview

International research shows that clinicians can reduce the risk of complaints and claims by improving communication skills and better managing patient relationships.

This highly interactive workshop gives a thorough grounding in the issues surrounding risk management and introduces practical and preventative techniques that dentists can implement immediately to reduce exposure to complaints and litigation.

The workshop will cover:

• The motivation behind why patients complain
• The importance of managing patients expectations
• Practical skills to enhance communication with patients
• Effective management of patient questions regarding care provided by other healthcare professionals.

Target audience

Dentists, hygienists and therapists.

CPD

The workshop provides three hours of verifiable CPD.

Cost

Members - free as a benefit of membership.

Non-members - £150 (inclusive of VAT).

This workshop can be delivered in house. If you are interested in commissioning this workshop for your organisation, please contact DPL Educational Services for more information and costs:

Email: education@mps.org.uk
Telephone: +44 (0)113 241 0696

Format

A three hour workshop comprising short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills.

Dates and locations

January - June 2012 - Click here to access dates, venues, locations and online booking information.