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About Dental ProtectionCareersFinancial StrengthFinancial summaryGet to Know DPL...Insurance Vs IndemnityMutual - Not for ProfitMaking sense of indemnityMemorandum and Articles of AssociationOur ServiceOur Visions & ValuesMeet the TeamHugh Harvie - Head of Dental Services (Scotland)Kevin Lewis - Dental DirectorJohn Tiernan - Director of MPS Educational ServicesMichael Butterworth - Senior Cases ConsultantBrian Edlin - Head of Dental ServicesAlan Cohen - Head of Dental Services (London)Nancy Boodhoo - International Dento-Legal AdviserMike Clarke - Senior Dento-Legal AdviserBrian Westbury - Senior Dento-legal AdviserSusan Willatt - Senior Dento-legal AdviserSue Boynton - Dento-legal AdviserAndrew Collier - Dento-legal AdviserDavid Croser - Dento-legal AdviserLen D'Cruz - Dento-legal AdviserJulia Densem - Dento-legal AdviserJames Foster - Dento-legal AdviserStephen Henderson - Dento-Legal AdviserJoseph Ingham - Dento-Legal AdviserBryan Johnson - Dento-Legal AdviserBobby Broadfoot DSM - Associate Dento-Legal AdviserHelen Caney - Dento-Legal AdviserAlasdair McKelvie - Dento-Legal AdviserJane Merivale - Dento-Legal AdviserRaj Rattan - Dento-Legal AdviserRavi Rattan - Dento-legal AdviserLynn Rees - Dento-Legal AdviserAlan Seaton - Dento-Legal AdviserYvonne Shaw - Dento-Legal AdviserLynn Walters - Senior Claims ConsultantIain Corran - Associate Dento-Legal AdviserJill Jagger - Dento-Legal AdviserAdviserJocelyn Logan - Associate Dento-Legal AdviserAdrian Millen - Associate Dento-Legal AdviserDavid Murphy - Associate Dento-Legal AdviserSudhir Radia - Associate Dento-Legal AdviserJosef Rich - Associate Dento-Legal AdviserClaire Walsh - Associate Dento-Legal AdviserPhil Shaw - Associate Dento-Legal AdviserMartin Woodhead - Associate Dento-Legal AdviserStephanie Twidale - Associate Dento-Legal AdviserMartin Beaumont - Claims AdviserMichael Byles - Claims AdviserDavid Hards - Claims AdviserJason Priston - Claims AdviserCounselling ServiceJoin Dental ProtectionNon-indemnity membershipComplaints HandlingRPII Position StatementsProfessionalsDental StudentsJoin Dental ProtectionBenefits of membershipAbout to Graduate?LinksPublicationsElectivesMeet Your RepresentativeEducational ResourceStudying OverseasCompetitions!DentistsAbout Dental ProtectionBenefits of MembershipJoin Dental ProtectionPublicationsResourcesSign-in to Member ServicesSpecialistsWorking OverseasHygienistsAbout Dental ProtectionBenefits of MembershipPublicationsResourcesWorking OverseasNews & EventsEmail updatesPosition StatementsDental ImplantsMentoringRevenue and Customs and the Disclosure of RecordsSnoring and Obstructive Sleep Apnoea SyndromeSwine Flu and Pandemic InfluenzaTeledentistryTooth WhiteningPress Releases1 July 2010 : Children's Fillings2 May 2010 : In Safe Hands12 September 2008 : Kevin Lewis awarded a second FellowshipRecent Events12 to 14 May 2011 - Irish Dental Association Conference, Cavan23 - 24 September & 9 - 10 November 2009 - Close Encounters of the Wrong Kind Roadshow7 November 2009 - IDHA Winter Scientific Programme19 to 20 October and 9 to 10 November 2011 - Horizons 2011, venues across Ireland12 to 14 October 2011 - HSE Dental Surgeons Group Annual Seminar, Athlone5 November 2011 - IDHA Winter Conference, SligoFDI Conference: 14 - 17 September 2011, Mexico City19, 20, 28 & 29 April 2010 - Discovering the H FactorEmail updatesResponse Documentstheyoungdentist.comEventsCommunication skills workshops17 - 20 May IDA Conference 20125 November 2012 - IDHA Winter ConferenceCommunication skills workshopsRisk ManagementCommunication skills workshopsMastering Your Risk Mastering Adverse OutcomesCase Studies1 - Vicarious liability4 - No warning given5 - Difficult extraction6 - Inappropriate diagnosis and treatment8 - Reamers do break9 - Sleepless night11 - Misunderstanding12 - Slow orthodontic progress14 - A high level of expectation15 - Computer print out16 - Disappointing crowns17 - Prescribing patterns18 - Police called for emergencies19 - Overprescription20 - Deliberate damage21 - Warnings not recorded22 - A clean sweep23 - Conflicting messages24 - Unsatisfactory crowns25 - Full refund26 - Unlawful killing27 - Instructions given whilst patient was not fully conscious28 - Crossover of allergies29 - The hygienist in the dental team31 - No can do32 - Mind the gap36 - Multiple crowns37 - By not extracting are you under-prescribing?38 - History saves the day39 - The prompt reply40 - Publicity seeker41 - The jargon barrier44 - Wrong teeth extracted45 - Read between the lines46 - Divided opinions47 - Consenting dentures48 - Cardiac arrest49 - Product and patient focus50 - Discriminating hygienist51 - Refunded fees52 - Clean sweep53 - Conflicting stories54 - Disputing colleagues55 - Lower denture refund56 - New look for old57 - Hip op58 - In an instant59 - Complex implant failure60 - Fractured mandible61 - A makeover62 - Changing faces64 - Broken file65 - Not quite asleep66 - Both sides now67 - Positive spin68 - Childsplay70 - Expectations71 - Chronic72 - Writing on the wall73 - Retirement74 - A more aesthetic smile75 - Extracting advice77 - A misunderstanding78 - Out with a writ79 - Ambiguity80 - No way to treat a therapist81 - Implant confusion82 - Managing a root in the antrum83 - Overcharged84 - Putting it right85 - As advertised86 - Who needs to know?87 - Disagreement about fees88 - Local anaesthetic suspected89 - A case of mistaken identity90 - An unrecorded discussion91 - Report on a broken tooth 92- Biting remarks93 - Ensuring satisfaction94 - Several failures95 - A dislike of operative procedures96 - In spite of best efforts98 - Fatal outcome99 - Wedding costs100 - A premolar swelling101 - Extraction socket won’t heal102 - Emergency call103 - The therapist and the sound-alike name104 - Hardly here105 - Gritted teeth107 - Retirement beckons108 - A good question109 - Mobile patients110 - Clinicians on the move111 - Discriminated against113 - Doing nothing was an option114 - A debatable lack of interest115 - Failed fissure seal116 - Two dentists on the job117 - Refund agreed118 - Two-tier charges119 - Double trouble120 - Discarded technique121 - Expert disagreement122 - Silence was not golden123 - Bad debt?124 - Confused intention125 - A winning smile126 - A potent prescription127 - Hip joints128 - Counter-claim over debtCase Studies Advanced SearchClinical Audit ToolsInteractive & Distance LearningE-learning libraryPassword resetPublicationsPublication RequestDental Advice BookletsRecord keepingFrequently asked questionsComplaints HandlingDraft Complaints ProcedureFrequently Asked QuestionsTen Key StepsChange your personal detailsChange your practice detailsPay your renewal subscriptionRequest a membership certificateMember Services OnlineContact usDento-legal EnquiryEmail updatesJoin Dental ProtectionChange your personal detailsWhat to do if an incident occurs!Dental Council - updated codes of ethics and guidanceDisplay of FeesCommunication skills workshopsNewPremier Awards 2012Premier Symposium 2010 Video