Membership information +44 113 241 0533
Dentolegal advice +44 207 399 1400

Complaints procedure

We are committed to providing a high quality service to our members and we constantly seek to improve our service standards. We take all comments and complaints seriously and aim to learn from them where appropriate.

If you feel we could have done better or there is something you believe we should be doing differently, we would like to hear from you. We aim to resolve your concerns to your satisfaction and learn any lessons from complaints in order to improve our service in the future. Complaints and comments are treated in confidence and fully and fairly investigated.

If you are dissatisfied about any aspect of the service you have received, please direct your concerns by email or telephone in the first instance to the individual with whom you have been in communication. Our staff are encouraged to discuss member complaints informally, wherever possible, so that that any service shortfall can be speedily rectified.

© 2017 The Medical Protection Society Limited

Dental Protection Limited is registered in England (No. 2374160) and is a wholly owned subsidiary of The Medical Protection Society Limited (MPS) which is registered in England (No. 36142). Both companies use Dental Protection as a trading name and have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG.

Dental Protection Limited serves and supports the dental members of MPS with access to the full range of benefits of membership, which are all discretionary, and set out in MPS’s Memorandum and Articles of Association.