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ADVICE BOOKLETS

Browse our range of booklets providing practical guidance and professional advice.

Advice Booklets

Our advice Dental Advice Booklets provide in-depth risk management information on common problem areas, including regional-specific advice on complaints handling and consent. The Continuum Series of booklets guide and support you on your way from student to graduation, and help you safely negotiate the many challenges that can arise at critical points in your career through to a happy and worry-free retirement.

Dental Advice Booklets

  • Handling Complaints (UK) - April 2017

    In today's world it is easy to develop a fear of complaints or litigation. No professional likes reading a complaint about themselves or receiving criticism from a patient whether it is valid or not.

    We've produced specific booklets for England, Northern Ireland, Scotland and Wales.

  • Consent (UK) - March 2016

    A patient’s informed consent to investigations or treatment is a fundamental aspect of the proper provision of dental care. Without informed consent to treatment, a dentist is vulnerable to criticism on a number of counts, not least those of assault and negligence which in turn could lead respectively to criminal charges and civil claims.

  • Handling the Media (UK) - January 2016

    Media scrutiny of you and your role within dentistry can put your personal and professional reputation at risk. Where a media query relates to issues that fall within the scope of the benefits of membership, the Dental Protection’s Press Office is on hand to provide expert advice throughout the process.

    Staffed by experienced communications professionals, our Press Office can liaise with reporters on your behalf, deal with enquiries, draft appropriate statements – and aim to correct any inaccuracies in the press, if necessary.

    Early advice from the Press Office can help prevent issues escalating. We advise you to contact your case handler if you have received press interest about an ongoing case or contact the Press Office directly about any other issues.
  • Confidentiality (UK) - March 2016

    A patient’s consent to investigations or treatment is a fundamental aspect of the proper provision of dental care.

    But unless that consent is valid a dentist is vulnerable to criticism on a number of counts, not least those of assault and/or negligence - which in turn could lead respectively to criminal charges and/ or civil claims against the dentist.

  • Second Opinions - August 2014

    We are practising in a society which is becoming more consumer-orientated and litigious than ever before. Our patients are more aware of their rights, and more prepared to speak up for them. On occasions members of our profession will encounter patients who are unexpectedly demanding, critical and unforgiving.

     

  • Referral to the General Dental Council - November 2016

    This leaflet is specifically written for Dental Protection members who have been notified that the GDC is investigating an issue in relation to their fitness to practise. Any registrant can be investigated  by the GDC, so although the text refers to a dentist, exactly the same advice applies to dental care professionals.

  • Second Time Around (UK) - May 2016

    There’s a raft of issues to consider when selling up as a practice owner and making the transition back to an associate. Here, we look at some of the challenges you may never have previously considered.

 

Complaints

Handling complaints (England)

Handling complaints (Northern Ireland)

Handling complaints (Scotland)

Handling complaints (Wales)

Consent

Consent (UK excluding Scotland)

Consent (Scotland)

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General advice

A dentists guide to handling the media

Referral to the General Dental Council

Confidentiality

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Second Opinions

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Continuum series

Wellness - difficult times and how to deal with them

Starting work in a new practice

Ending the professional relationship with a patient

Our advice booklets provide in-depth risk management information on common problem areas, including regional-specific advice on complaints handling and consent.

Our booklets can also help guide and support you on your way from student to graduation, and help you safely negotiate the many challenges that can arise at critical points in your career through to a happy and worry-free retirement.

  • Handling Complaints (UK) - April 2017

    In today's world it is easy to develop a fear of complaints or litigation. No professional likes reading a complaint about themselves or receiving criticism from a patient whether it is valid or not.

    We've produced specific booklets for England, Northern Ireland, Scotland and Wales.

  • Referral to the General Dental Council - November 2016

    This leaflet is specifically written for Dental Protection members who have been notified that the GDC is investigating an issue in relation to their fitness to practise. Any registrant can be investigated  by the GDC, so although the text refers to a dentist, exactly the same advice applies to dental care professionals.

  • Ending professional relationships (UK) - November 2016

    All relationships must come to an end sooner or later and parting on both good or bad terms carries potential risks. Sometimes the end of a professional relationship is a moment of sadness, while on other occasions it can be tinged with a sense of relief.

  • Second Time Around (UK) - May 2016

    There’s a raft of issues to consider when selling up as a practice owner and making the transition back to an associate. Here, we look at some of the challenges you may never have previously considered.

  • Consent (UK) - March 2016

    A patient’s informed consent to investigations or treatment is a fundamental aspect of the proper provision of dental care. Without informed consent to treatment, a dentist is vulnerable to criticism on a number of counts, not least those of assault and negligence which in turn could lead respectively to criminal charges and civil claims.

  • Starting work in a new practice (UK) - March 2016

    There are many situations in a professional career where we might move into a new and sometimes unfamiliar environment. In any walk of life people move home, change jobs, and sometimes have a huge amount of change all at once when they perhaps relocate to another part of the country – or even, to a different country altogether.
  • Wellness (UK) - March 2016

    For most of us, dentistry is a rewarding and challenging profession. Whether you are a student, a young graduate in a training post or an experienced old hand, it is also worth remembering that dentistry has also been identified as one of the most stressful of the health professions.

  • Confidentiality (UK) - March 2016

    A patient’s consent to investigations or treatment is a fundamental aspect of the proper provision of dental care.

    But unless that consent is valid a dentist is vulnerable to criticism on a number of counts, not least those of assault and/or negligence - which in turn could lead respectively to criminal charges and/ or civil claims against the dentist.

  • Handling the Media (UK) - January 2016

    Media scrutiny of you and your role within dentistry can put your personal and professional reputation at risk. Where a media query relates to issues that fall within the scope of the benefits of membership, the Dental Protection’s Press Office is on hand to provide expert advice throughout the process.

    Staffed by experienced communications professionals, our Press Office can liaise with reporters on your behalf, deal with enquiries, draft appropriate statements – and aim to correct any inaccuracies in the press, if necessary.

    Early advice from the Press Office can help prevent issues escalating. We advise you to contact your case handler if you have received press interest about an ongoing case or contact the Press Office directly about any other issues.
  • Choosing a new practice (UK) - November 2015

    Looking for a new dental practice can be both exciting and liberating. A new job marks a significant moment in a dental career for most of us and we will want to be certain that we make the right choice.

     

  • Safe communication (UK) - November 2015

    The range of options for communicating with patients has never been so wide. With every potential use of new technology comes risk and, in this exciting virtual world, it is as important to be aware of the pitfalls as it is the unbounded potential to attract new patients.

     

  • Leaving your practice (UK) - November 2015

    Leaving a practice may mean a fresh start for you, but if your record keeping and general practices have been a little tardy, the whiff of negligence claims may not be far behind.

     

  • Complexity (UK) - November 2015

    As clinicians, we are not machines and our patients’ biological responses to treatments are not always predictable. Add to this, any financial constraints and differences of opinion about best practice and there are all the making of a rare blend of complexity.

  • Second Opinions - August 2014

    We are practising in a society which is becoming more consumer-orientated and litigious than ever before. Our patients are more aware of their rights, and more prepared to speak up for them. On occasions members of our profession will encounter patients who are unexpectedly demanding, critical and unforgiving.