Case study 15/11/2022 Keep adequate records to avoid costly settlements Preview Article Keep adequate records to avoid costly settlements Time to read article: 1 mins Close Preview Avoid costly settlements in the future by keeping adequate records now... Read more Article contains Text Tagged in... Generic Dentistry Communicate Prosthodontics Record Keeping Managing Clinical Risk
Articles and features 29/01/2020 Surviving dental school: communication with colleagues Preview Article Surviving dental school: communication with colleagues Time to read article: 2 mins Close Preview Good dentists are good communicators – it’s that simple. Read more Article contains Text Tagged in... Communication Communicate gdc
Workshop 08/10/2019 Mastering consent and shared decision-making Preview Article Mastering consent and shared decision-making Time to read article: 1 mins Close Preview When a patient is dissatisfied with the decision-making process surrounding their treatment, the risk of a complaint or claim can increase drastically. This workshop provides expert insights into conducting conversations with your patients. It will help you provide the advice they need to reach healthcare decisions that are right for them Read more Article contains Text Tagged in... Generic Dentistry Northern ireland Wales England Scotland Communicate
Articles and features 08/07/2019 Ten steps to complaints handling Preview Article Ten steps to complaints handling Time to read article: 3 mins Close Preview Read our ten-step approach to help get the best resolution for our members. Read more Article contains Text Tagged in... Complaints Communicate Communication
Articles and features 25/06/2019 It could happen to you Preview Article It could happen to you Time to read article: 5 mins Close Preview Dr T has worked as a GDP for 15 years. He talks to us about an unusual complaint he received and the lessons he has learned from it. Read more Article contains Text Tagged in... Dental Records Communicate
Case study 14/03/2019 Video - The retained root and consent Preview Article Video - The retained root and consent Time to read article: 3 mins Close Preview A retained root causes a patient complaint against a dentist. Watch this short video to find out how the situation arose and what advice Dental Protection gave. Read more Article contains Video Tagged in... Complaints Compliance Communicate Consent Dental Records
Workshop 14/12/2018 Building resilience and avoiding burnout Preview Article Building resilience and avoiding burnout Time to read article: 1 mins Close Preview The demand placed on modern clinicians means the possibility of burnout is growing significantly, impacting both the quality of care and potential increase in risk to patients. This workshop will help you recognise the signs of burnout and give you the knowledge and confidence to manage the symptoms, recover and prevent reoccurrence. Read more Article contains Text Tagged in... Wales Northern ireland England Generic Dentistry Training & CPD Communicate
Advice booklet 07/08/2018 Handling the media - a guide for dentists Preview Article Handling the media - a guide for dentists Time to read article: 1 mins Close Preview Handling the Media - A Guide for Dentists has been designed to reflect members’ needs and the current press environment. The guide provides advice on the most effective way to respond to a journalist, from initial contact to providing a statement. Read more Article contains PDF Tagged in... Communicate
Workshop 01/07/2018 Mastering adverse outcomes Preview Article Mastering adverse outcomes Time to read article: 1 mins Close Preview This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome. Read more Article contains Text Tagged in... Scotland Training & CPD Generic Dentistry Communicate England Wales
Workshop 01/07/2018 Mastering difficult interactions Preview Article Mastering difficult interactions Time to read article: 1 mins Close Preview This workshop helps you identify and utilise a range of different skills in difficult interactions with patients and colleagues. These skills can help you reach a more favourable clinical outcome and still preserve the integrity of professional relationships. Very constructive. Finally, a model of workplace behaviour that will help change my patient interactions in the future. Read more Article contains Text Tagged in... Generic Dentistry Communicate Training & CPD
Workshop 01/07/2018 Mastering your risk Preview Article Mastering your risk Time to read article: 1 mins Close Preview This workshop gives you a thorough grounding in the issues surrounding managing risk through communication. It introduces proven preventative skills and techniques you can implement immediately to reduce your exposure to litigation and complaints, improving patient safety. Read more Article contains Text Tagged in... Generic Dentistry Communicate England Scotland Wales Training & CPD
Articles and features 08/06/2018 Redaction and anonymisation - doing your bit for data protection Preview Article Redaction and anonymisation - doing your bit for data protection Time to read article: 1 mins Close Preview New data protection regulations came into force on 25 May and MPS is committed to fulfilling its legal obligations – correct redaction and anonymisation is one way that you can play your part in safeguarding data. Read more Article contains Text Tagged in... Handover Communicate Record Keeping
Case study 14/11/2016 Acknowledging a ‘life event’ Preview Article Acknowledging a ‘life event’ Time to read article: 2 mins Close Preview What may seem a run-of-the-mill appointment for the dentist can often be a major event for the patient. Keeping detailed records of discussions and warnings is essential... Read more Article contains Text Tagged in... Record Keeping Oral Surgery Managing Clinical Risk Communicate Generic Dentistry
Case study 07/11/2016 The black, the white, and the grey Preview Article The black, the white, and the grey Time to read article: 1 mins Close Preview What happens when experts disagree? Clinical opinion can and will differ from dentist to dentist, and as this case shows, sometimes the best option is to bring the experts together... Read more Article contains Text Tagged in... Prosthodontics Complaints Managing Financial Risk Claims Generic Dentistry Managing Clinical Risk
11/08/2016 Ending a relationship with a patient's wider family: Jane Merivale Preview Article Ending a relationship with a patient's wider family: Jane Merivale Close Preview Learn why this raises important questions about confidentiality, and your duty of care towards other family members, in particular, children. Read more Article contains Video Tagged in... Communicate Generic Dentistry Confidentiality
Case study 12/02/2016 Measure twice, cut once Preview Article Measure twice, cut once Time to read article: 3 mins Close Preview A guide to help prevent extraction of the wrong tooth on referral from an orthodontist by Dr Steven Burlinson Read more Article contains Text Tagged in... Communicate Managing Clinical Risk Handover Professionalism Orthodontics
Case study 14/10/2015 Are we there yet? Preview Article Are we there yet? Time to read article: 4 mins Close Preview I don’t think that I was taught orthodontics very well at an undergraduate level. That is to say, I think our lecturers scared us off it, telling us that it was best left to ‘the experts’ and so I didn't leave dental school feeling in any way confident to treat orthodontic patients. Read more Article contains Text Tagged in... Managing Clinical Risk Patients Communicate Record Keeping Orthodontics
Case study 15/07/2015 Would you like to rinse? Preview Article Would you like to rinse? Time to read article: 2 mins Close Preview An innocent enough question but, when an adverse incident occurs, make sure the patient’s welfare is your main priority... Read more Article contains Text Tagged in... System Errors Communicate Professionalism Generic Dentistry
01/06/2015 Reflection of a Foundation Trainee: Managing the Difficult Patient Preview Article Reflection of a Foundation Trainee: Managing the Difficult Patient Time to read article: 5 mins Close Preview Katy Martin studied at University of Sheffield and qualified in 2014. She is currently a foundation trainee in London on the UCL Eastman training scheme. Katie is starting a dental core training post in Thames Valley in September 2015. Read more Article contains Text Tagged in... Communicate
28/05/2015 Where Dentistry Meets Social Media Preview Article Where Dentistry Meets Social Media Time to read article: 5 mins Close Preview Scott Wright is a fourth year dental student currently studying at the University of Glasgow. His reason behind writing this article was to inform other students and young dentists about the impact social media can have on them both personally and professionally. Additionally Scott hopes to give professionals some advice regarding online activity. Read more Article contains Text Tagged in... Professionalism Reputation management Communicate
06/01/2015 An experience Preview Article An experience Time to read article: 2 mins Close Preview A young dentist shares his experience of foundation training and how to provide the best patient care to achieve a happy patient. Read more Article contains Text Tagged in... Communicate
07/09/2014 Dental patients young and old Preview Article Dental patients young and old Time to read article: 3 mins Close Preview Jane Merivale a dento-legal adviser at Dental Protection offers some ideas to eliminate any communication gap between you and some of your patients. Read more Article contains Text Tagged in... Communicate
07/09/2014 Developing a relationship with the team Preview Article Developing a relationship with the team Time to read article: 2 mins Close Preview Mohammed Samad a Dundee dental school graduate, relfects on how important a team approach is to a young dentists career. Read more Article contains Text Tagged in... Professionalism Communicate
07/09/2014 Developing a relationship with a new dental team Preview Article Developing a relationship with a new dental team Time to read article: 3 mins Close Preview Dating websites have been increasing in quantity and popularity. Magazines post articles on every second page about making first impressions, how to dress, how to speak. This all points to one fact: its hard work meeting new people. Its an important occasion meeting potential partners you might live with for the rest of your life. Read more Article contains Text Tagged in... Professionalism Communicate