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Mastering difficult interactions

This workshop helps you identify and utilise a range of different skills in difficult interactions with patients and colleagues. These skills can help you reach a more favourable clinical outcome and still preserve the integrity of professional relationships.


Very constructive. Finally, a model of workplace behaviour that will help change my patient interactions in the future.
Workshop feedback

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Overcoming challenging conversations

  • Gain a greater awareness of people’s personal attitudes
  • Understand the four factors that can make interactions difficult
  • Hone your ability to choose the right response
  • Master our five steps to improve difficult patient interactions with S.O.L.V.E

Suitable for:

Dental general practitioners
Specialists
Hygienists
Therapists

Format:

Three-hour workshop
Short lectures
Reflective exercise
Small group-facilitated discussions
Rehearsal of skills

Cost:

Dental Protection members - Free
Non-members - £150 (incl VAT)

CPD:

Three hours

Contact:

Email: education@dentalprotection.org
Call: +44 113 241 0696