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Webinar – Handling complaints in the dental practice

  • Dates: 10 – 10 May, 2018

Time Earn CPD Pink
1.00 pm – 2.00 pm

Earn 1 hour of CPD

Suitable for 
GDC registrants and the practice team in England and Wales

Webinar objectives:
  • Examine why complaints are made and how they can be avoided.
  • Be able to outline the steps in responding to a complaint in general dental practice in England and Wales.
  • Understand the legal and ethical obligations of responding to complaints.
Webinar overview

Join dentolegal adviser Caroline Dodd as she provides an update on how to handle complaints in dental practice, examining the responsibilities of the whole team in responding to concerns. This webinar will also clarify what is expected from GDC Registrants.

Aimed at those working in general dental practice in England and Wales and suitable for the whole practice team, there will also be an opportunity for real time questions and answers during the broadcast.

This CPD course meets the criteria for the GDC’s development outcomes A, B, and  D


Caroline Dodd, Dentolegal Adviser
Caroline Dodd is a dentolegal adviser in Dental Protection’s London office. She has recently completed the LLM course in medical law at Cardiff University, and continues to work in general dental practice.

How to register for this webinar on Prism

Login and register for this event

If you don’t have a Prism online learning account

Register for Prism

Then go to ‘Find courses’ and select ‘live webinars’

If you have any queries about your registration, please contact

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  • By William Jack on 17 March 2017 11:37 Great post.
  • By Alice on 16 October 2015 08:58 Hi Christo. The webinar should still be available to members - Log in to PRISM (, then go to 'Find courses' then click on the 'Live webinars' section and enrol on the 'Recording your way out of trouble' course. It will be available until 23 October. If you have any further difficulties give our e-learning team a call on 0113 241 0619 and they will be able to talk you through it. I hope you enjoy the webinar. With best wishes, The Web Team
  • By Christo on 14 October 2015 11:01 When I log on it does not give me a link to the archive to see this lecture. Please help!
  • By The Web Team on 16 September 2015 12:20 Hi Christo. Many thanks for your comment. I'm sorry you weren't able to register for our webinar on this occasion, however, the webinar will be available for two weeks following broadcast in the e-learning archive. We will also be running more sessions in the future. Please email to add your name to our waiting list and you will be given priority for ​future webinars. Best wishes, The Web Team
  • By Christo Robbertse on 15 September 2015 05:36 The course is oversubscribe and I cannot get on! Will I be able to see it on the archive after 24 hours after the event?
  • By Alice on 02 September 2015 03:39

    Hi Jonathan, I've checked with the education team and the webinar will be available in the e-learning archive 24 hours after the event. Log into your Prism account and select 'find courses' and 'webinars'. Please email if you have any difficulties. Best wishes, The Web Team

  • By Alice on 26 August 2015 04:35 Hi Jonathan. The webinar will be available to watch after the event. ​We'll post full details of how you can access this ​very shortly. Best wishes, The Web Team
  • By Jonathan Moulding on 24 August 2015 03:13 Is the webinar going tobe available as a recording after the event? I'm not available at the advertised times.
  • By Alice Gorecki on 21 August 2015 02:11

    Hi Alison  Many thanks for your comment. Members can register online for the webinar using their membership number and a unique email address using our online learning system, Prism, here

    You can also watch the webinar as a team, but all team members wishing to claim CPD will need to register themselves and select that they are 'watching as a practice' to enable their CPD certification to be applied. I hope this helps. If you have any queries about your registration, please contact or telephone 0113 241 0619.

    Best wishes, The Web Team

  • By Alison jones on 18 August 2015 07:42 One dentist and two staff
    Leave a comment