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We provide an excellent service for clinicians working in a hospital environment where the problems frequently differ from other areas of dentistry. Dental Protection offers you support with:
Complaints

For many years, the whole team from hospital consultants down to house officers appear to have had some degree of immunity to complaints. Times have changed and dentists, like any other professional, are expected by patients and the Trust to be accountable for their acts and omissions, even although a patient's complaint or claim may be mainly directed towards the Trust or Health Board. Dental Protection’s team of advisers are very experienced in helping members deal with patient complaints both in primary and secondary care. We are able to advise on reports and responses made to employing Trusts in response to patient complaints, in an effort to achieve successful local resolution.

Professional performance

Clinical governance has an increasing role to play in hospital medicine and dentistry and from time to time Dental Protection is asked to assist members who are accused of under-performing. This can be a very worrying time for any member who may feel professionally isolated when they are the subject of an investigation by the Trust, National Clinical Assessment Service (NCAS) or the GDC and GMC. Our dento-legal advisers have considerable experience in dealing with such situations and can assist or represent a member either personally or, if necessary, with a member of our extensive legal team.

In the past we have successfully challenged Trusts and Health Boards over their reluctance to allow legal representation at a Trust disciplinary procedure, especially when the allegations are of a serious nature.

I work for a trust and one of my patients died unexpectedly. Can I assume the barrister for the Trust will represent me at the inquest?

8 January 2015
The barrister will have been instructed by the Trust's solicitors to protect the Trust's own position and its interests. It may be that questions will be asked at the coroner's inquest about the role of the theatre or nursing staff who were responsible for the deceased's care. The barrister will normally be instructed to deal purely with the reputation of the Trust and other members of staff and may not be there to protect your own position particularly if there is a conflict between you and the Trust about the events leading up to the death of the patient.

In cases like this, Dental Protection’s solicitors have instructed an experienced barrister to work with our solicitors, the dento-legal adviser and the consultant to prepare for the Inquest. The barrister would normally attend the Inquest and look after the interests of the consultant oral and maxillofacial surgeon during the hearing, especially where the consultant’s care of the patient is likely to be subject to detailed investigation by the coroner and/or the deceased’s family.

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