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Risk management masterclasses for general dental practitioners

Post date: 01/06/2018 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 14/11/2018

Enhance your expertise, reduce your risk

Experienced dentists will only be too aware of the rising risk of complaints and litigation.

International research indicates that dentists can reduce their exposure to these risks, improve health outcomes and increase patient satisfaction by improving communication skills and management of patient expectations.

To assist dentists in reducing their exposure to these risks, Dental Protection has developed a one-day Risk Management Masterclass. Each interactive and practical session is tailored to the needs of your specialty. The programme aims to enhance delegates’ skills in achieving more effective consultations.

By attending this masterclass you will:

  • Understand the link between communication and litigation.
  • Incorporate the skills of listening, reflection and checking on patient understanding.
  • Improve the skills required for consent and shared decision making.
  • Appreciate patient motivations to complain or claim.
  • Communicate regret and empathy with the patient’s situation and understand that this is not necessarily an admission of liability.
  • Apply models for communicating with patients about adverse outcomes.
  • Be provided with skills that will help reduce your exposure to complaints and claims.

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