Select location
Membership information
0800 561 9000
Dentolegal advice
0800 561 1010
Refine my search

Proven consent heads off discontent

Post date: 15/07/2014 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 14/11/2018

Misunderstandings can and will occur, but keeping comprehensive records is the key to proving your professionalism...

A dentist received a letter of complaint from a patient for whom he had fitted a pair of chrome-cobalt dentures. Although he had not supplied the patient with a written treatment plan prior to commencement of the treatment, at each of the subsequent four appointments he fully explained the treatment process. He was therefore surprised to receive the patient’s letter which alleged that the dentures had been supplied without consent.

The dentist arranged a meeting with the patient and an accompanying relative. Also present was the dental nurse who had been in the surgery throughout the treatment and had witnessed the dentist’s explanations.

With the use of comprehensive record cards and substantiated by his nurse, the dentist was able to assure the patient that he had fully discussed the provision of two chrome-cobalt dentures both before and during the treatment. He did, however, apologise for the obvious misunderstanding – this is something you can always do without having to suggest that either you, or the patient, were in the wrong.

Learning point:

A smoothly co-ordinated response involving all the parties to the case plus an apology from the dentist saved the day.

These case studies are based on real events and provided here as guidance. They do not constitute legal advice but are published to help members better understand how they might deal with certain situations. This is just one of the many benefits dental members enjoy as part of their subscription. 
For more detailed advice on any issues, contact us

Share this article

Load more reviews

You've already submitted a review for this item

New site feature tour

Introducing an improved
online experience

You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.

Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.

Take the tour Continue to site

Dentolegal advice
0800 561 1010
Membership information
0800 561 9000

Key contact details

Should you need to contact us, our phone numbers are always visible.

Personalise your search

We'll save your profession in the "I am a..." dropdown filter for next time.

Tour completed

Now you've seen all of the updated features, it's time for you to try them out.

Continue to site
Take again