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Recorded webinar: Handling complaints in the dental practice

Post date: 07/06/2018 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 09/08/2019

A recording of this webinar will be available to members on demand for one year after the live broadcast date shown.

Simply click the book now button to log in to our online learning platform.

Webinar objectives:
  • Examine why complaints are made and how they can be avoided.
  • Be able to outline the steps in responding to a complaint in general dental practice in England and Wales.
  • Understand the legal and ethical obligations of responding to complaints.
Webinar overview

Join dentolegal adviser Caroline Dodd as she provides an update on how to handle complaints in dental practice, examining the responsibilities of the whole team in responding to concerns. This webinar will also clarify what is expected from GDC Registrants.

Aimed at those working in general dental practice in England and Wales and suitable for the whole practice team, there will also be an opportunity for real time questions and answers during the broadcast.

This CPD course meets the criteria for the GDC’s development outcomes A, B, and  D

Speaker 

Caroline Dodd, Dentolegal Adviser
Caroline Dodd is a dentolegal adviser in Dental Protection’s London office. She has recently completed the LLM course in medical law at Cardiff University, and continues to work in general dental practice.

How to register for this webinar on Prism

Login and register for this event

If you don’t have a Prism online learning account

Register for Prism

Then go to ‘Find courses’ and select ‘live webinars’

If you have any queries about your registration, please contact elearning@dentalprotection.org

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