Select location
Membership information
0800 561 9000
Dentolegal advice
0800 561 1010
Refine my search

Recorded webinar: Handling complaints in the dental practice

Post date: 07/06/2018 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 09/08/2019

A recording of this webinar will be available to members on demand for one year after the live broadcast date shown.

Simply click the book now button to log in to our online learning platform.

Webinar objectives:
  • Examine why complaints are made and how they can be avoided.
  • Be able to outline the steps in responding to a complaint in general dental practice in England and Wales.
  • Understand the legal and ethical obligations of responding to complaints.
Webinar overview

Join dentolegal adviser Caroline Dodd as she provides an update on how to handle complaints in dental practice, examining the responsibilities of the whole team in responding to concerns. This webinar will also clarify what is expected from GDC Registrants.

Aimed at those working in general dental practice in England and Wales and suitable for the whole practice team, there will also be an opportunity for real time questions and answers during the broadcast.

This CPD course meets the criteria for the GDC’s development outcomes A, B, and  D


Caroline Dodd, Dentolegal Adviser
Caroline Dodd is a dentolegal adviser in Dental Protection’s London office. She has recently completed the LLM course in medical law at Cardiff University, and continues to work in general dental practice.

How to register for this webinar on Prism

Login and register for this event

If you don’t have a Prism online learning account

Register for Prism

Then go to ‘Find courses’ and select ‘live webinars’

If you have any queries about your registration, please contact

Share this article

Load more reviews

You've already submitted a review for this item

New site feature tour

Introducing an improved
online experience

You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.

Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.

Take the tour Continue to site

Dentolegal advice
0800 561 1010
Membership information
0800 561 9000

Key contact details

Should you need to contact us, our phone numbers are always visible.

Personalise your search

We'll save your profession in the "I am a..." dropdown filter for next time.

Tour completed

Now you've seen all of the updated features, it's time for you to try them out.

Continue to site
Take again