Select location
Membership information
0800 561 9000
Dentolegal advice
0800 561 1010
Refine my search

Cover yourself with contemporaneous records

Post date: 15/07/2014 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 14/11/2018

When a patient makes a complaint, the one thing you’ll be able to rely on is your records. If they are not detailed enough, you could find yourself in real trouble...

A patient with an abscess rang her dentist’s mobile number as instructed in a message left on the practice answering machine. She was unable to contact the dentist and eventually went to another practice where she was treated privately at significant cost. She complained to her dentist later who checked his mobile phone and found that the battery had run down. The patient complained to the local health body and in turn they asked the practitioner why he had not made emergency arrangements for his patients.

With the help of Dental Protection, the dentist showed them his log of previous out-of-hours responses and he explained about the battery problem. He assured them that the phone would be checked in future and the patient was offered a goodwill refund of the private charges paid to the second dentist. The local health body subsequently accepted that the practitioner had made ‘reasonable’ arrangements for emergency cover, and no further action was taken.

Learning point:

A contemporaneous record of earlier events can save the day.

These case studies are based on real events and provided here as guidance. They do not constitute legal advice but are published to help members better understand how they might deal with certain situations. This is just one of the many benefits dental members enjoy as part of their subscription.

For more detailed advice on any issues, contact us

Share this article

Load more reviews

You've already submitted a review for this item

New site feature tour

Introducing an improved
online experience

You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.

Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.

Take the tour Continue to site

Dentolegal advice
0800 561 1010
Membership information
0800 561 9000

Key contact details

Should you need to contact us, our phone numbers are always visible.

Personalise your search

We'll save your profession in the "I am a..." dropdown filter for next time.

Tour completed

Now you've seen all of the updated features, it's time for you to try them out.

Continue to site
Take again