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Mastering your risk


This workshop gives you a thorough grounding in the issues surrounding managing risk through communication. It introduces proven preventative skills and techniques you can implement immediately to reduce your exposure to litigation and complaints, improving patient safety.

An excellent course. I thought this was extremely powerful.

Workshop feedback

Overview


The fundamentals of risk management:

  • Find out why patients take action against dentists
  • Discover how to set realistic patient expectations
  • Master the five principles of good communication with C.L.E.A.R
  • Understand how to collaborate as a healthcare team
  • Learn how to best handle patient concerns about colleagues.

Dental Members - FREE

(benefit of membership)

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SUITABLE FOR

  • Dental practitioners
  • Specialists
  • Oral hygienists
  • Specialists
  • Therapists
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FORMAT

  • Two or Three-hour workshop
  • Short lectures
  • Reflective exercise
  • Small group-facilitated discussions
  • Rehearsal of skills
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CPD

  • 2 or 3

  • Earn 1 ethical CEU per hour