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Mastering difficult interactions


This workshop helps you identify and utilise a range of different skills in difficult interactions with patients and colleagues. These skills can help you reach a more favourable clinical outcome and still preserve the integrity of professional relationships.

Very constructive. Finally, a model of workplace behaviour that will help change my patient interactions in the future.

Workshop feedback

Overview


Overcoming challenging conversations

  • Gain a greater awareness of people’s personal attitudes
  • Understand the four factors that can make interactions difficult
  • Hone your ability to choose the right response
  • Master our five steps to improve difficult patient interactions with S.O.L.V.E

Dental Members - FREE

(benefit of membership)

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SUITABLE FOR

  • Dental practitioners
  • Specialists
  • Oral hygienists
  • Specialists
  • Therapists
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FORMAT

  • Two or Three-hour workshop
  • Short lectures
  • Reflective exercise
  • Small group-facilitated discussions
  • Rehearsal of skills
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CPD

  • 2 or 3

  • Earn 1 ethical CEU per hour