Mastering difficult interactions
This workshop helps you identify and utilise a range of different skills in difficult interactions with patients and colleagues. These skills can help you reach a more favourable clinical outcome and still preserve the integrity of professional relationships.
“Very constructive. Finally, a model of workplace behaviour that will help change my patient interactions in the future.
Overcoming challenging conversations
- Gain a greater awareness of people’s personal attitudes
- Understand the four factors that can make interactions difficult
- Hone your ability to choose the right response
- Master our five steps to improve difficult patient interactions with S.O.L.V.E