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Mastering adverse outcomes


This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome.

If we all exercise what we were taught today, the patient care will be excellent.

Workshop feedback

Overview


Taking control when things go wrong

  • Understand what an adverse outcome is, and why they happen
  • Learn the A.S.S.I.S.T model to aid communication with your patients
  • Discover why patients take action against dentists
  • Understand the legal, cultural and ethical obligations around adverse outcomes.

Dental Members - FREE

(benefit of membership)

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SUITABLE FOR

  • Dental practitioners
  • Specialists
  • Oral hygienists
  • Specialists
  • Therapists
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FORMAT

  • Two or Three-hour workshop
  • Short lectures
  • Reflective exercise
  • Small group-facilitated discussions
  • Rehearsal of skills
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CPD

  • 2 or 3

  • Earn 1 ethical CEU per hour