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Minimise the chances of misunderstandings

15 July 2014
Misunderstandings can lead to valid complaints. Make sure you follow the message in this case to ensure all parties know where they stand...

A patient changed her dentist after moving house and the new dentist explained that she had chronic periodontal disease. The patient was very angry at her previous dentist and complained that he had only told her she had ‘inflamed gums’. Thanks to his lack of attention, she had picked up a disease which was now chronic!

Learning point:
Even brief explanations to patients can be misunderstood. The process of communication is only truly complete once you have checked to ensure the patient understands what has been said.
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These case studies are based on real events and provided here as guidance. They do not constitute legal advice but are published to help members better understand how they might deal with certain situations. This is just one of the many benefits Dental Protection members enjoy as part of their subscription. 
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