Membership information 6258 9252
Dentolegal advice 6258 9252

Put a positive spin on your dentistry

15 July 2014
Positive communication with patients is powerful, as this brief case illustrates...

During a denture ‘ease’ appointment, one week after a new set of full dentures had been inserted for a lady of advanced years, she proudly announced to her dentist that she could now hear better than she could before.

Instead of ‘rubbishing’ this suggestion, the dentist said this was excellent news – her communication with the dentist would now be twice as good as it had ever been!

Learning point:

Adopt a positive attitude when patients comment on your dentistry.

Leave a comment

These case studies are based on real events and provided here as guidance. They do not constitute legal advice but are published to help members better understand how they might deal with certain situations. This is just one of the many benefits Dental Protection members enjoy as part of their subscription. 
For more detailed advice on any issues, contact us