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Mastering Your Risk


70% of litigation is related to poor communication

Take action to help reduce your risk by improving your communication skills and developing techniques to better manage your patient expectations.

96% of previous attendees said that they would change their practice as a result of attending the Mastering Your Risk workshop. 

Overview


By attending this workshop you will:

  • enhance your skills in communicating effectively with patients to reduce risk
  • acquire a deeper understanding of the link between communication skills and patient dissatisfaction
  • gain a greater understanding of the motivation behind patient complaints
  • learn about international experience in reducing risk
  • gain a greater appreciation for the importance of documentation in protecting against complaints and disciplinary action.

Dental Members - benefit of membership

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SUITABLE FOR

  • Dental practitioners
  • Specialists
  • Hygienists
  • Therapists
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FORMAT

  • Three-hour workshop
  • Short lectures
  • Reflective exercise
  • Small group-facilitated discussions
  • Rehearsal of skills
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CPD

  • 2.83

  • CPD points