Complaints Handling Workshop
In partnership with NHS England, Dental Protection has arranged a series of free half-day complaints handling workshops to improve complaints handing within dental practices. The workshops are suitable for either dentists or practice managers and work through the key steps to help you to transform complaints from a threat into an opportunity.
What to expect
These 3 hour, interactive sessions will include a presentation, case studies, group exercises and written material to support the workshop. By the end of the workshop delegates will have an understanding of professional complaints handling and be able to select the appropriate management techniques as well as implement the relevant strategies in the practice setting.
To find out more about the workshops, including objectives of the day and presenter profiles, download our workshop guide.
Dates & locations
There are two available sessions (9.30-12.30 and 13.30-16.30) on each of the following dates:
NEWCASTLE
25 January 2017
ROTHERHAM
30 January 2017
CAMBRIDGE
7 February 2017
HORLEY
22 February 2017
MANCHESTER
27 February 2017
LONDON
7 March 2017
LEICESTER
23 March 2017
LONDON
25 April 2017
Booking
For bookings and queries, please use the links on the flyer you receive from NHS England or email us.
Sue Boynton, Senior Dentolegal Adviser, recently wrote a blog discussing the workshops and the importance of handling complaints professionally.
You can follow Dental Protection on Twitter for updates.