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Webcast: Managing dental anxiety and the dentist’s anxiety from graduation and beyond

  • Dates: 27 – 27 Feb, 2020

Date:  Thursday 27 February 2020
19.00 – 20.00 AWST
Suitable for: All Australian dental practitioners 

Anxious dental patients are a common encounter for clinicians. Caring for these patients can create stressful, high-pressure situations and can often lead to clinicians feeling overwhelmed and burnt out. These difficult interactions can be particularly challenging for the reasonably new graduate who is already experiencing a steep learning curve. How can clinicians manage their wellbeing and continue to deliver the highest level of care to patients?

Practising dentist, Dr Louise Hanrahan, shares the communication and soothing techniques she has learnt along the way and uses to build patient–clinician confidence and trust, and reduce patient anxiety. She discusses practitioner wellbeing and the importance of being aware of your own responses to stressful situations, including feeling overwhelmed and burnt out.

Designed for all dental practitioners, and particularly for those in their first five years of practice, this one-hour recorded webcast will help you develop behaviours and actions to recognise and assess patient anxiety, build patient confidence and trust and safeguard your personal wellbeing.

This webcast is available to Dental Protection members.

By attending this webinar you will:

  • recognise the anxious patient
  • build communication techniques to help reduce anxiety and build confidence and trust
  • reflect on, and recognise, how anxious patients can impact practitioner wellbeing
  • understand how to manage pressure during and after appointments
Guest speaker

Dr Louise Hanrahan

Dr Louise Hanrahan graduated from James Cook University in 2014 and is a practising dentist with New South Wales Health. She is currently based in Newcastle with the Hunter New England Local Health District and is working in a senior dental officer role and managing a specialist Relative Analgesia clinic.

In March 2018, Dr Hanrahan’s final year group research project, titled “dental anxiety in patients attending a student dental clinic”, was published.  

Dr Hanrahan has a passion for public health and has been intrigued by managing anxious patients since dental school. In 2015, she was the winner of Dental Protection’s The Young Dentist Award for Professional Excellence for her article on effective communication while working in Alice Springs.

Dr Louise Hanrahan is joined by Dr Annalene Weston, experienced Dentolegal Adviser for Dental Protection Australia.

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© 2019 The Medical Protection Society Limited

DPL Australia Pty Ltd (“DPLA”) is registered in Australia with ABN 24 092 695 933. Dental Protection Limited (“DPL”) is registered in England (No. 2374160) and along with DPLA is part of the Medical Protection Society Limited (“MPS”) group of companies. MPS is registered in England (No. 00036142). Both DPL and MPS have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG. DPL serves and supports the dental members of MPS. All the benefits of MPS membership are discretionary, as set out in MPS’s Memorandum and Articles of Association. “Dental Protection member” in Australia means a non-indemnity dental member of MPS. Dental Protection members may hold membership independently or in conjunction with membership of the Australian Dental Association (W.A. Branch) Inc. (“ADA WA”).

Dental Protection members who hold membership independently need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA National Insurance Pty Ltd (“MDA”), ABN 56 058 271 417, AFS Licence No. 238073. DPLA is a Corporate Authorised Representative of MDA with CAR No. 326134. For such Dental Protection members, by agreement with MDA, DPLA provides point-of-contact member services, case management and colleague-to-colleague support.

Dental Protection members who are also ADA WA members need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA, which is available in accordance with the provisions of ADA WA membership.

None of ADA WA, DPL, DPLA and MPS are insurance companies. Dental Protection® is a registered trademark of MPS.