70% of litigation is related to poor communication.
Take action to help reduce your risk by improving your communication skills and developing techniques to better manage your patient expectations.
96% of previous attendees said that they would change their practice as a result of attending the Mastering Your Risk workshop.
General dental practitioners, specialists, hygienists and therapists
A three-hour workshop of short lectures, reflective exercises, small group activities and rehearsal of skills
3 CPD hours
By attending this workshop you will:
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- enhance your skills in communicating effectively with patients to reduce risk
- acquire a deeper understanding of the link between communication skills and patient dissatisfaction
- gain a greater understanding of the motivation behind patient claims and complaints and why patients sue
- learn about international experience in reducing risk
- gain a greater appreciation for the importance of documentation in protecting against litigation.