70% of litigation is related to poor communication.
Take action to help reduce your risk by improving your communication skills and developing techniques to better manage your patient expectations.
96% of previous attendees said that they would change their practice as a result of attending the Mastering Your Risk workshop.
The Mastering Your Risk handout is very good. It could be used in the workplace for team training
General dental practitioners, specialists, hygienists and therapists
A three-hour workshop of short lectures, reflective exercises, small group activities and rehearsal of skills
Members: free as a benefit of membership
DPLA will refund $495 to participants who become DPLA members within the current financial year– limit one refund of $495 per participant.
3 CPD hours
By attending this workshop you will:
- enhance your skills in communicating effectively with patients to reduce risk
- acquire a deeper understanding of the link between communication skills and patient dissatisfaction
- gain a greater understanding of the motivation behind patient claims and complaints and why patients sue
- learn about international experience in reducing risk
- gain a greater appreciation for the importance of documentation in protecting against litigation.