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Mastering Difficult Interactions

Dentists who received training to improve their communication skills report a significantly lower rate of difficult interactions

Difficult interactions are a part of professional practice - not just with patients but also within the dental team. Without training and skills many professionals either surrender to an aggressive approach or find it difficult to communicate their point of view for fear of escalating conflict. This leads to feeling devalued and unprofessional.

The Mastering Difficult Interactions workshop provides a solution-focused approach to enhancing your effectiveness and ease when dealing with difficult interactions. The skills taught as part of this three hour workshop concentrate on difficult interactions with patients but the techniques learned will be valuable in any difficult interaction.


Of three workshops previously attended, I found this one more useful owing to the focus on dentist factors in managing difficult interactions

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Suitable for:

General dental practitioners, specialists, hygienists and therapists

Format:

A three-hour workshop of short lectures, reflective exercises, small group activities and rehearsal of skills

Cost:

Members: free as a benefit of membership

Non-members: $495

CPD:

3 CPD hours

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By attending this workshop you will:
  • Enhance your skills in managing difficult situations
  • Understand the choices available to you when faced with a difficult interaction
  • Learn techniques to minimise conflict and deal with challenging scenarios, such as aggressive or upset patient
  • Build the skills to effectively 'diagnose' the problem
  • Learn personal 'survival' skills to reduce stress
  • Improve the clinical outcomes of these complex situations.
For further information please contact Educational Services:

Call: 07 3511 5005

Email: education@dpla.com.au

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OR DOWNLOAD A BOOKING FORM

 

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© 2017 The Medical Protection Society Limited

DPL Australia Pty Ltd (“DPLA”) is registered in Australia with ABN 24 092 695 933. Dental Protection Limited (“DPL”) is registered in England (No. 2374160) and along with DPLA is part of the Medical Protection Society Limited (“MPS”) group of companies. MPS is registered in England (No. 36142). Both DPL and MPS have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG. DPL serves and supports the dental members of MPS. All the benefits of MPS membership are discretionary, as set out in MPS’s Memorandum and Articles of Association. “Dental Protection member” in Australia means a non-indemnity dental member of MPS. Dental Protection members may hold membership independently or in conjunction with membership of the Australian Dental Association (W.A. Branch) Inc. (“ADA WA”).

Dental Protection members who hold membership independently need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA National Insurance Pty Ltd (“MDA”), ABN 56 058 271 417, AFS Licence No. 238073. DPLA is a Corporate Authorised Representative of MDA with CAR No. 326134. For such Dental Protection members, by agreement with MDA, DPLA provides point-of-contact member services, case management and colleague-to-colleague support.

Dental Protection members who are also ADA WA members need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA, which is available in accordance with the provisions of ADA WA membership.

None of ADA WA, DPL, DPLA and MPS are insurance companies. Dental Protection® is a registered trademark of MPS.