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Mastering Adverse Outcomes

Effective and ethical management of patient care following an adverse outcome can help to avoid a complaint or claim

We know that how you communicate with a patient when something has gone wrong is one of the key factors in determining if a patient will make a complaint or a claim. Yet most dentists receive little or no formal training in how to communicate in what can be a difficult and stressful situation. Develop your skills to effectively and ethically manage the care of patients following an adverse outcome.

The Mastering Adverse Outcomes workshop is designed to fill this gap, providing you with powerful techniques that can reduce your exposure to risk of complaints or claims.

Of three workshops previously attended, I found this one more useful owing to the focus on dentist factors in managing difficult interactions

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Suitable for:

General dental practitioners, specialists, hygienists and therapists

Format:

A three-hour workshop of short lectures, reflective exercises, small group activities and rehearsal of skills

Cost:

Members: Free as a benefit of membership
Non-members: $495

CPD:

3 CPD hours

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By attending this workshop you will:
  • Enhance your skills to communicate with patients when something has gone wrong
  • Understand the cultural and legal implications of expressing regret
  • Increase your understanding of ethical, regulatory, legal and professional obligations following an adverse outcome including duty of disclosure
  • Reduce your risk of complaints or claims increase your knowledge of the research related to adverse outcomes.
For further information please contact Educational Services:

Email: education@dpla.com.au

Call: 07 3511 5005

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OR DOWNLOAD A BOOKING FORM

 

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© 2017 The Medical Protection Society Limited

DPL Australia Pty Ltd (“DPLA”) is registered in Australia with ABN 24 092 695 933. Dental Protection Limited (“DPL”) is registered in England (No. 2374160) and along with DPLA is part of the Medical Protection Society Limited (“MPS”) group of companies. MPS is registered in England (No. 36142). Both DPL and MPS have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG. DPL serves and supports the dental members of MPS. All the benefits of MPS membership are discretionary, as set out in MPS’s Memorandum and Articles of Association. “Dental Protection member” in Australia means a non-indemnity dental member of MPS. Dental Protection members may hold membership independently or in conjunction with membership of the Australian Dental Association (W.A. Branch) Inc. (“ADA WA”).

Dental Protection members who hold membership independently need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA National Insurance Pty Ltd (“MDA”), ABN 56 058 271 417, AFS Licence No. 238073. DPLA is a Corporate Authorised Representative of MDA with CAR No. 326134. For such Dental Protection members, by agreement with MDA, DPLA provides point-of-contact member services, case management and colleague-to-colleague support.

Dental Protection members who are also ADA WA members need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA, which is available in accordance with the provisions of ADA WA membership.

None of ADA WA, DPL, DPLA and MPS are insurance companies. Dental Protection® is a registered trademark of MPS.