Effective and ethical management of patient care following an adverse outcome can help to avoid a complaint or claim
We know that how you communicate with a patient when something has gone wrong is one of the key factors in determining if a patient will make a complaint or a claim. Yet most dentists receive little or no formal training in how to communicate in what can be a difficult and stressful situation. Develop your skills to effectively and ethically manage the care of patients following an adverse outcome.
The Mastering Adverse Outcomes workshop is designed to fill this gap, providing you with powerful techniques that can reduce your exposure to risk of complaints or claims.
Of three workshops previously attended, I found this one more useful owing to the focus on dentist factors in managing difficult interactions
General dental practitioners, specialists, hygienists and therapists
A three-hour workshop of short lectures, reflective exercises, small group activities and rehearsal of skills
Members: Free as a benefit of membership
3 CPD hours
By attending this workshop you will:
- Enhance your skills to communicate with patients when something has gone wrong
- Understand the cultural and legal implications of expressing regret
- Increase your understanding of ethical, regulatory, legal and professional obligations following an adverse outcome including duty of disclosure
- Reduce your risk of complaints or claims increase your knowledge of the research related to adverse outcomes.