BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//Telerik Inc.//Sitefinity CMS 15.1//EN BEGIN:VTIMEZONE TZID:New Zealand Standard Time BEGIN:STANDARD DTSTART:20250402T030000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYHOUR=3;BYMINUTE=0;BYMONTH=4 TZNAME:New Zealand Standard Time TZOFFSETFROM:+1300 TZOFFSETTO:+1200 END:STANDARD BEGIN:DAYLIGHT DTSTART:20250901T020000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYHOUR=2;BYMINUTE=0;BYMONTH=9 TZNAME:New Zealand Daylight Time TZOFFSETFROM:+1200 TZOFFSETTO:+1300 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DESCRIPTION:Date recorded: \; Thursday 21 May 2020\nSuitable for: All N ew Zealand dental practitioners \;\nAt Dental Protection\, we read man y letters from dental practitioners responding to a complaint from a patie nt. They are always difficult letters to write and sometimes the intent ge ts lost in the emotion of the moment &ndash\; outrage\, disappointment\, f ear and even embarrassment. Some letters are helpful but unfortunately oth ers can actually make a situation worse. On occasions an apology\, or an a cknowledgement that treatment did not progress as expected is necessary. W e learn how to swim\, we learn how to drive &ndash\; why not learn how to acknowledge an adverse outcome? \nJoin Dental Protection Senior Dentolegal Consultant\, Dr Mike Rutherford for this one-hour recorded webinar examin ing the art of an apology. Dr Rutherford explores research that demonstrat es how an apology or an acknowledgement can decrease risk and discusses ho w patients\, lawyers and the regulator may interpret your words.\n Dr Ruth erford is joined by Dr Annalene Weston\, Dentolegal Consultant\, Dental Pr otection.\nBy watching this webinar you will:\n\n\n \n Understand h ow a patient\, lawyer or the regulator may interpret your words\n \n \n Learn how to lessen the chance of a complaint to the regulator\n \n\nSpeaker\nDr Mike Rutherford\, Senior Dentolegal Consultant\, Dental P rotection\n\nDr Mike Rutherford is Senior Dentolegal Consultant for Dental Protection Australia. Dr Rutherford has more than 40 years&rsquo\; dental experience in private practice\, hospital clinics\, the defence forces an d supervising undergraduate dental students. He spent 19 years as a member of the ADAQ Patient Liaison Panel. Dr Rutherford had been a partner in a Brisbane suburban dental practice for three generations of patients.\n\nDr Annalene Weston\, Dentolegal Consultant\, Dental Protection\nDr Annalene Weston is a Dentolegal Consultant for Dental Protection Australia. She is the first point of contact for members\, providing colleague to colleague support and advice. Dr Weston completed her undergraduate dental degree an d vocational training in the UK\, and worked in the NHS and private dentis try for four years before immigrating to Australia in 2003. She has worked across three Australian states\, in both private and public dentistry\, a nd gained her Masters in Health Law through the University of Sydney\, Fac ulty of Law in 2009.\nDr Weston was awarded a Fellowship to the American C ollege of Dentistry in 2016 and a Fellowship to the Pierre Fauchard Academ y in 2019 in recognition of her strong work in ethics and collegiate suppo rt. Dr Weston continues to practice on a part time basis.\nHow to register for this webinar on Prism\n\nLogin and watch the recorded webinar\nIf you don&rsquo\;t have a Prism online learning account\nRegister for Prism\nTh en go to &lsquo\;Find Learning&rsquo\; and select the filter 'Webinars&rsq uo\;\n DTEND:20200521T080000Z DTSTAMP:20260519T042702Z DTSTART:20200521T070000Z LOCATION: SEQUENCE:0 SUMMARY:Recorded webinar: Reducing dentolegal risk: the art of the apology (NZ) UID:RFCALITEM639147616224187439 X-ALT-DESC;FMTTYPE=text/html:

Date recorded: \; Thursday 21 M ay 2020
\nSuitable for: All New Zealand den tal practitioners \;

\n

At Dental Protection\, we read many lette rs from dental practitioners responding to a complaint from a patient. The y are always difficult letters to write and sometimes the intent gets lost in the emotion of the moment &ndash\; outrage\, disappointment\, fear and even embarrassment. Some letters are helpful but unfortunately others can actually make a situation worse. On occasions an apology\, or an acknowle dgement that treatment did not progress as expected is necessary. We learn how to swim\, we learn how to drive &ndash\; why not learn how to acknowl edge an adverse outcome?

\n

Join Dental Protection Senior Dentolegal Consultant\, Dr Mike Rutherford for this one-hour recorded webinar examin ing the art of an apology. Dr Rutherford explores research that demonstrat es how an apology or an acknowledgement can decrease risk and discusses ho w patients\, lawyers and the regulator may interpret your words.

\n

Dr Rutherford is joined by Dr Annalene Weston\, Dentolegal Consultant\, De ntal Protection.

\n

By watching this webinar you will:\n

\n\n
Spea ker
\n

Dr Mike Rutherford\, Senior Dentolegal Consultant\, D ental Protection
\n

\n

Dr Mike Rutherford is Senior Den tolegal Consultant for Dental Protection Australia. Dr Rutherford has more than 40 years&rsquo\; dental experience in private practice\, hospital cl inics\, the defence forces and supervising undergraduate dental students. He spent 19 years as a member of the ADAQ Patient Liaison Panel. Dr Ruther ford had been a partner in a Brisbane suburban dental practice for three g enerations of patients.
\n
\nDr Annalene Weston\, Dentol egal Consultant\, Dental Protection

\n

Dr Annalene Weston is a Dentolegal Consultant for Dental Protection Australia. She is the first point of contact for members\, providing colleague to colleague support a nd advice. Dr Weston completed her undergraduate dental degree and vocatio nal training in the UK\, and worked in the NHS and private dentistry for f our years before immigrating to Australia in 2003. She has worked across t hree Australian states\, in both private and public dentistry\, and gained her Masters in Health Law through the University of Sydney\, Faculty of L aw in 2009.

\n

Dr Weston was awarded a Fellowship to the American Col lege of Dentistry in 2016 and a Fellowship to the Pierre Fauchard Academy in 2019 in recognition of her strong work in ethics and collegiate support . Dr Weston continues to practice on a part time basis.

\n
How t o register for this webinar on Prism
\n
\n

Login and watch the recorded webinar

\n

If you don&rsquo\;t have a Prism online learning account

\n

Register for Prism

\n

Then g o to &lsquo\;Find Learning&rsquo\; and select the filter 'Webinars&rsquo\;

\n
END:VEVENT END:VCALENDAR