Risk Management

Complaints handling

Click here to view information about dealing with complaints in England, Scotland, Wales, Northern Ireland and the Isle of Man.

Click here to read our risk management module on Complaints Handling, or log into Prism, our new e-learning portal below to view more modules.

Prism e-learning

Prism provides online CPD, plus practical risk management for the whole team. Activate your new account, or log in here now!

Communication skills workshops

Dates for 2013 are available for DPL's interactive and internationally renowned Mastering series of workshops

Case studies

We publish case reports as an aid to members, to alert them to pitfalls that have caught their colleagues unawares

Record keeping in the UK

Frequently asked questions plus an insight into the legal perspective applicable to record keeping in the UK

Interactive learning on CD-ROM

Members can make a significant saving on DPL’s interactive learning programmes on CD-ROM produced in conjunction with Smile-on

Dental Advice Booklets

A free resource for members that provides in-depth risk management information on common problem areas


Publications tailored to provide an understanding of the legal and ethical principles governing the practise of dentistry

Clinical audit tools

Short articles covering some of the most common areas of clinical record keeping that give rise to problems

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