Mastering Your Risk Workshops

Workshop Overview

International research shows that clinicians can reduce the risk of complaints and claims by improving communication skills and better managing patient relationships.
This highly interactive 3 hour workshop gives a thorough grounding in the issues surrounding risk management and introduces practical and preventative techniques that dentists can implement immediately to reduce exposure to complaints and litigation.

The workshop will cover:

• The motivation behind why patients complain
• The importance of managing patients expectations
• Practical skills to enhance communication with patients
• Effective management of patient questions regarding care provided by other healthcare professionals.

Target Audience

Dental general practitioners and specialists

Dates and locations

Click here to access dates, locations and times

Continuing Professional Development

The workshop is approved for 3 hours of verifiable CPD.

Cost

Format

A three hour workshop comprising short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills.