Visiting the FDI in Mexico City?
Don’t be surprised if you see the familiar face of Kevin Lewis if you are attending this year’s congress. He will be speaking twice during the meeting.
Wednesday 14 September 2011
Dealing with difficult patients
Participants will be helped to recognise several types of “difficult” patients, and to understand what approach is likely to make them less (or more) “difficult”. Participants will learn how to adapt their own communication technique for each patient.
Thursday 15 September 2011
Dollars and sense
Participants will be able to:
- Understand how business objectives and professional ethics and values must remain aligned – even in challenging economic times
- Understand eight leadership and management characteristics that will contribute to the success of dental practices of all sizes
- Understand proven business strategies and their application to the management of a dental practice.
Download the programme here