Friday 26 November 2010 - Dental Protection's London Office

As a DPL Xtra practice, you know just how important it is to ensure that your patients and practice team are safe. Unfortunately, and perhaps somewhat inevitably, some dento-legal problems with patients and members of staff arise daily and you, as the practice manager, may sometimes feel out of your depth or ill-equipped. It is not that the problems are insurmountable, or that you lack the enthusiasm, but more the fact that you may feel you do not have the appropriate experience and training. For obvious reasons if you make the wrong decision, the consequences can be uncomfortable.

Dental Protection is committed to a team approach to risk management and recognises the important role that practice managers and senior receptionist play. We would then like to invite you to attend the first DPL Xtra Practice Managers Forum. The topics covered during the day have been carefully chosen from the sort of problems that Dental Protection assists DPL Xtra members with on a day-to-day basis. We hope that you will find the day extremely interesting and will be keen to take part.

The Forum will take place in Dental Protection’s offices in central London and is FREE OF CHARGE to DPL Xtra practice managers and senior receptionists. Numbers however are strictly limited. Places will be offered on a first come first served basis and will limited to a maximum of two per DPL Xtra practice.

Programme

0900 to 0930 Registration
0930 to 0935 Welcome
0935 to 1015 Getting the most out of DPL Xtra
1015 to 1110 Dealing with the difficult patient
1110 to 1130 Coffee break
1130 to 1230 Dealing with the underperforming team member
1230 to 1250 Why join the BDPMA?
1250 to 1345 Lunch break
1345 to 1530 Group work - ethical dilemmas
1530 to 1550 Tea break
1550 to 1630 Ask DPL

 

Registration

If then you feel then that this is something that you would like to become involved with, please click here to complete the online registration form as soon as possible.

Alternatively you can contact Gayle Fieldhouse at gayle.fieldhouse@mps.org.uk or on 0113 241 0604.

Places will be offered on a first come first served basis and will limited to a maximum of two per DPL Xtra practice.

Venue

The Forum will take place at Dental Protection's London office. The closest Underground station is Oxford Circus.  Please click here for contact details.

Dental Protection Limited (registered in England No. 2374160) is a member of the Medical Protection Society Limited (registered in England No.36142) group of companies. Both companies have their registered office at 33 Cavendish Square, London W1G 0PS. MPS is not an insurance company. All the benefits of membership of MPS are discretionary as set out in the Memorandum and Articles of Association