Improving communication skills to reduce risk
International research shows clinicians have the potential to reduce the risk of litigation by improving communication skills and better managing patient expectations.
This workshop provides practical and interactive training in various verbal and non-verbal techniques to improve communication skills and patient satisfaction.
By attending this workshop you will:
- gain a greater understanding of the motivation behind patient claims and complaints and why patients sue
- enhance your skills in communicating effectively with patients to reduce risk
- understand why certain “chairside” manners can expose you to increased risk
- gain a greater appreciation for the importance of documentation in protecting against litigation
- learn about international experience in reducing risk
- acquire a deeper understanding of the link between communication skills and patient dissatisfaction.
Cost
Members can attend these workshops free of charge.
CPD
The workshop is accredited for four CPD points.
Format and duration
A three-hour interactive workshop with no more than 20 participants.
Dates, venues and bookings
To register your interest click here