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Advice Booklets

Browse our range of resources providing practical guidance and professional advice

Advice Booklets

Our advice Dental Advice Booklets provide in-depth risk management information on common problem areas, including regional-specific advice on complaints handling and consent. The Continuum Series of booklets guide and support you on your way from student to graduation, and help you safely negotiate the many challenges that can arise at critical points in your career through to a happy and worry-free retirement.

Dental Advice Booklets

  • Handling Complaints (UK) - April 2017

    In today's world it is easy to develop a fear of complaints or litigation. No professional likes reading a complaint about themselves or receiving criticism from a patient whether it is valid or not.

    We've produced specific booklets for England, Northern Ireland, Scotland and Wales.

  • Consent (UK) - March 2016

    A patient’s informed consent to investigations or treatment is a fundamental aspect of the proper provision of dental care. Without informed consent to treatment, a dentist is vulnerable to criticism on a number of counts, not least those of assault and negligence which in turn could lead respectively to criminal charges and civil claims.

  • Handling the Media (UK) - January 2016

    Media scrutiny of you and your role within dentistry can put your personal and professional reputation at risk. Where a media query relates to issues that fall within the scope of the benefits of membership, the Dental Protection’s Press Office is on hand to provide expert advice throughout the process.

    Staffed by experienced communications professionals, our Press Office can liaise with reporters on your behalf, deal with enquiries, draft appropriate statements – and aim to correct any inaccuracies in the press, if necessary.

    Early advice from the Press Office can help prevent issues escalating. We advise you to contact your case handler if you have received press interest about an ongoing case or contact the Press Office directly about any other issues.
  • Confidentiality (UK) - March 2016

    A patient’s consent to investigations or treatment is a fundamental aspect of the proper provision of dental care.

    But unless that consent is valid a dentist is vulnerable to criticism on a number of counts, not least those of assault and/or negligence - which in turn could lead respectively to criminal charges and/ or civil claims against the dentist.

  • Second Opinions - August 2014

    We are practising in a society which is becoming more consumer-orientated and litigious than ever before. Our patients are more aware of their rights, and more prepared to speak up for them. On occasions members of our profession will encounter patients who are unexpectedly demanding, critical and unforgiving.

     

  • Referral to the General Dental Council - November 2016

    This leaflet is specifically written for Dental Protection members who have been notified that the GDC is investigating an issue in relation to their fitness to practise. Any registrant can be investigated  by the GDC, so although the text refers to a dentist, exactly the same advice applies to dental care professionals.

  • Second Time Around (UK) - May 2016

    There’s a raft of issues to consider when selling up as a practice owner and making the transition back to an associate. Here, we look at some of the challenges you may never have previously considered.

 

Complaints

Handling complaints (England)

Handling complaints (Northern Ireland)

Handling complaints (Scotland)

Handling complaints (Wales)

Consent

Consent (UK excluding Scotland)

Consent (Scotland)

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General advice

A dentists guide to handling the media

Referral to the General Dental Council

Confidentiality

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Second Opinions

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Continuum series

Wellness - difficult times and how to deal with them

Starting work in a new practice

Ending the professional relationship with a patient

Our Dental Advice Booklets provide in-depth risk management information on common problem areas.
The Continuum Series of booklets guide and support you on your way from student to graduation, and help you safely negotiate the many challenges that can arise at critical points in your career through to a happy and worry-free retirement.

Dental Advice Booklets


  • Handling Complaints (Australia) - April 2017

    In today's world it is easy to develop a fear of complaints or litigation. No professional likes reading a complaint about themselves or receiving criticism from a patient whether it is valid or not.

  • Privacy Act (Australia) - June 2016

    When the Privacy Amendment (Private Sector) Act 2000 came into force in December 2001 it changed the way in which all members of the dental team looked at their clinical records.

  • Consent (Australia) - May 2015

    A patient’s informed consent to investigations or treatment is a fundamental aspect of the proper provision of dental care. Without informed consent to treatment, a dentist is vulnerable to criticism on a number of counts, not least those of assault and/or negligence - which in turn could lead respectively to criminal charges and/or civil claims against the dentist. This booklet explores the various aspects of consent that all dentists need to be familiar with.
  • Handling the Media (Australia) - September 2014

    Few dentists would welcome being approached by a reporter with questions about a patient’s care – especially when they are least expecting it. If you find yourself in this situation, it is important that you know what to do.

    This guide provides advice on the most effective way to respond to a journalist, from initial contact to issuing a statement, so that you can focus on your patients and your practice.
  • Second Opinions - August 2014

    We are practising in a society which is becoming more consumer-orientated and litigious than ever before. Our patients are more aware of their rights, and more prepared to speak up for them. On occasions members of our profession will encounter patients who are unexpectedly demanding, critical and unforgiving.

     

Continuum Series


  • Ending professional relationships (Australia) - November 2016

    All good relationships must come to an end, sooner or later. So also must all less-than-ideal relationships and in both cases, parting company carries potential risks. Sometimes the end of a professional relationship is a moment of sadness, while on other occasions it can be tinged with a sense of relief.
  • Starting work in a new practice (Australia) - May 2016

    There are many situations in a professional career where we might move into a new and sometimes unfamiliar environment. In any walk of life people move home, change jobs, and sometimes have a huge amount of change all at once when they perhaps relocate to another part of the country – or even, to a different country altogether.
  • Wellness (Australia) - December 2015

    For most of us, dentistry is a rewarding and challenging profession. In addition, its rewards and challenges contribute to a mix that suits our intellect, our ambitions and our inherent need to contribute to society.

  • Choosing a new practice (Australia) - September 2014

    Looking for a new dental practice can be both exciting and liberating. A new job marks a significant moment in a dental career for most of us and we will want to be certain that we make the right choice.

© 2017 The Medical Protection Society Limited

DPL Australia Pty Ltd (“DPLA”) is registered in Australia with ABN 24 092 695 933. Dental Protection Limited (“DPL”) is registered in England (No. 2374160) and along with DPLA is part of the Medical Protection Society Limited (“MPS”) group of companies. MPS is registered in England (No. 36142). Both DPL and MPS have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG. DPL serves and supports the dental members of MPS. All the benefits of MPS membership are discretionary, as set out in MPS’s Memorandum and Articles of Association. “Dental Protection member” in Australia means a non-indemnity dental member of MPS. Dental Protection members may hold membership independently or in conjunction with membership of the Australian Dental Association (W.A. Branch) Inc. (“ADA WA”).

Dental Protection members who hold membership independently need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA National Insurance Pty Ltd (“MDA”), ABN 56 058 271 417, AFS Licence No. 238073. DPLA is a Corporate Authorised Representative of MDA with CAR No. 326134. For such Dental Protection members, by agreement with MDA, DPLA provides point-of-contact member services, case management and colleague-to-colleague support.

Dental Protection members who are also ADA WA members need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA, which is available in accordance with the provisions of ADA WA membership.

None of ADA WA, DPL, DPLA and MPS are insurance companies. Dental Protection® is a registered trademark of MPS.