Counselling Service

Stress has always been a feature of everyday life for people in all professions. The demands on healthcare professionals can put them under particular pressure because of the responsibility for the well-being of their patients.

Added to these stresses are those caused by receiving and dealing with complaints, clinical negligence claims, disciplinary matters, and other dento-legal issues. The DPL counselling service has been introduced specifically to assist members suffering from stress as a result of such issues.

The counselling service is provided independently by Optum. Optum offers a personal and professional service tailored to your requirements and delivered by fully trained, qualified and registered psychologists and counsellors.

Optum’s in-house telephone counselling provides immediate access to support 24 hours a day, seven days a week, and face-to-face counselling sessions can be arranged near to you and at your convenience, all funded by DPL.

The service is entirely independent and confidential – DPL is not informed of members’ contact with Optum – and accessing the service is easy. Simply contact your dento-legal case handler, who will be able to provide you with Optum’s telephone number.

If you have not reported a dento-legal matter to DPL, but are suffering from stress due to a dento-legal issue, contact our advice line and ask to speak with an adviser.

For further information about the DPL counselling service, please contact us at  

DPL Australia Pty Ltd ('DPLA') ABN 24 092 695 933, CAR No. 326134 is a Corporate Authorised Representative of MDA National Insurance Pty Ltd ABN 56 058 271 417, AFS Licence No. 238073. DPLA members have access to the Dental Indemnity Policy underwritten by MDA National Insurance Pty Ltd.

DPLA is a wholly owned subsidiary of the Medical Protection Society Limited (MPS) (registered in England No. 36142) at 33 Cavendish Square, London, W1G 0PS. ‘DPL member’ and ‘DPLA member’ means a non-indemnity dental member of MPS served by DPLA. The benefits of MPS membership are discretionary and set out in its Memorandum and Articles of Association. Neither DPLA nor MPS are insurance companies.

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