DPL’s risk management workshop programme features three essential titles - Mastering Your Risk, Mastering Adverse Outcomes and Mastering Difficult Interactions.
These workshops provide dentists with essential skills and proven techniques to reduce their risk of complaints or claims, and improve patient outcome.
They are designed by dentolegal experts and presented by dentists practising in Malaysia.
The workshops in the series are accredited for four CPD points, Members can attend these workshops free of charge.
Mastering Your Risk
The Mastering Your Risk workshop gives you a thorough grounding in the issues surrounding risk management. It introduces proven preventative skills and techniques that you can implement immediately to reduce your exposure to litigation and complaints.
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Mastering Adverse Outcomes
The Mastering Adverse Outcomes workshop provides powerful and proven communication techniques to deal with extremely disappointed patients after something has gone wrong. Using clinical scenarios and the DPL A.S.S.I.S.T© model for handling adverse outcomes, this workshop gives participants the confidence to deal with this most challenging of clinical situations.
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Mastering Difficult Interactions
The Mastering Difficult Interactions workshop provides a solution-focused approach to enhancing your effectiveness and ease when dealing with difficult interactions.
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